We are committed to a policy of quality and continuous improvement in all facets of our business.
Our customers demand quality in regards to both the retail marketing services that we offer and also the products that we design and manufacture.
Fundamental to our success is the ability to listen and respond to our customers' needs in a timely and cost effective manner.
The continuous investment and attention to innovation and technologies has provided ACTIVE with the competitive edge. Development of propriety systems such as O.T.I.S (Online Total Inventory System) and On-line Art Approval Systems has created a platform of real-time interactivity with our clients, never possible with the previous paper-based systems.
(As measured through our "Continuous Improvement Report" system)
- On time Delivery to 95% of agreed due date
- No more than 1 complaint filed through the CIR Process per client per annum for each Active top 10 client (Top 10 clients as measured by spend value over previous financial year) as measured by our External Quality Auditors (SAI Global)
- To maintain Quality certification measured against ISO 9001 - as measured by media, customer and supplier opinion.
- To be recognised as the leader in our niche industry, for innovation through design, design production methods, technology, speed to market & environmental sustainability.
ISO 9001 Quality Accreditation
Active holds Quality Accreditations for all of our business systems to the exacting ISO 9001 standard which is a customer-focused International standard for business excellence.
The quality assurance system assists us maintain and improve all aspects of our POS display business including:
- Installation services
This international standard is primarily customer-focused and is based on a philosophy of continuous improvement in all of our business activities. We have in place formal systems to ensure that only products of a high quality are designed and manufactured. These systems are regularly audited both internally and externally through regulatory bodies to analyse and confirm that standards are upheld and are achieving their stated objectives.
The certification process is rigorous - demanding a high level of sophistication in systems, problem solving techniques and in operations.
Variations from documented procedures and outcomes are investigated, rectified and then procedural changes are put in place to prevent their recurrence.
Regular systems audits, both internal and external, are conducted to confirm adherence to stated procedures, investigation of variations and the ongoing continuous improvement of the business and its systems.
Each process is documented and certified, thereby benefiting the reliability, quality, and efficiency of the services we offer our clients.